At Yuven Supply, we take pride in delivering quality products and ensuring customer satisfaction. This Returns & Refund Policy outlines the terms and conditions under which returns, replacements, or refunds may be processed. By purchasing from our website, you agree to the terms detailed below.
Return Eligibility
We accept returns only if:
- The product is defective, damaged, or incorrect upon delivery
- The product has not been used, altered, or damaged by the customer
- The product is returned in its original packaging with all accessories included
Requests for returns must be made within 7 days of receiving your order.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products damaged due to misuse or mishandling
- Items without original packaging or missing components
- Customized or special-order items
- Items returned after the 7-day window
Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] within 7 days of delivery, stating your order number and reason for return.
- Our support team will review your request and provide return instructions if eligible.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your request.
Please note that customers are responsible for shipping the product back to us unless the return is due to an error or defect from our side.
Refunds
Since Yuven Supply operates on a Cash on Delivery (COD) basis, refunds are processed only in the following cases:
- You received a defective or incorrect product
- The product could not be delivered due to stock unavailability
Replacements
If your item is defective or damaged, we may offer a replacement of the same item instead of a refund, subject to stock availability.
Order Cancellations
Orders can be canceled before shipment. Once the product has been dispatched, cancellation is no longer possible. To cancel an order, please email us immediately at [email protected] with your order details.
Late or Missing Refunds
If you have not received your refund after approval, please check with our support team. Processing times may vary depending on your location and communication channel.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact our support team at:
Email: [email protected]