At Yuven Supply, we are dedicated to providing reliable and timely delivery of all orders worldwide. This Shipping Policy explains how we process, ship, and deliver your purchases. By placing an order on our website, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 2 to 4 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing time may vary depending on product availability and order volume.
Shipping Method and Delivery Time
Yuven Supply delivers orders through trusted courier partners. Delivery times vary based on your location:
- Domestic deliveries: 5 to 10 business days after dispatch
- International deliveries: 10 to 20 business days after dispatch
Please note that delays may occur due to customs procedures, weather conditions, or unforeseen logistics issues.
Cash on Delivery
Yuven Supply operates exclusively with Cash on Delivery (COD). You will be required to pay the full amount to the delivery agent at the time of order receipt. Please ensure that you or an authorized person is available to accept the delivery.
Shipping Charges
Shipping costs may vary based on the destination, product weight, and order value. Any applicable shipping charges will be displayed during the checkout process before confirming your order.
Order Tracking
Once your order is shipped, we will provide tracking details (if available) through email or SMS. You can use this information to monitor the status of your shipment until delivery.
Incorrect Address or Delivery Issues
Please ensure all delivery details are accurate at the time of order placement. Yuven Supply is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
Customs, Duties, and Taxes
For international orders, customs duties or taxes may be applied by your country’s authorities. These charges are the responsibility of the customer and are not included in the order total.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at [email protected] with photos and order details. Our team will review and assist with replacements or solutions as applicable.
Delivery Delays
While we strive for on-time delivery, some circumstances beyond our control (such as natural disasters, strikes, or courier delays) may affect shipping timelines. Yuven Supply cannot be held responsible for such delays but will keep you informed throughout the process.
Contact Us
For questions or concerns regarding your shipment, please reach out to us at:
Email: [email protected]